Contact

Where do you ship?

We ship domestically within Australia and ship internationally.

 

What shipping methods do you offer?

At the moment we have standard shipping with tracking.

 

What do I do about shipping/Import taxes and duties?

Only Australian sales’ taxes and shipping are calculated. Any and all fees related to importing products are customer responsibilities.

Can I return/replace an item if I change my mind or don’t like it?

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• They got the product but simple change their mind, found the product cheaper somewhere else, or decided they didn’t like the product or had no use for it.
• The issue with the product was caused by the consumer’s miss use.
• If the consumer knew of or were made aware of the issue with the product before they purchased the product (but may be entitled to a repair, replacement or refund for a different issue with the product that wasn’t made clear before purchase
  of said product).
•  Asked for a service to be done in a certain way against the advice provided by the business.
•  The problem with a service was caused by the actions of someone unrelated to the business.

 If your issue is outside of this criteria please contact us via the contact form located above this section or vie email wireddoll@wireddoll.com

 

My item arrived broken, what do I do?

We are happy to replace products damaged during transit (which we try to prevent from happening as much as humanly possible). Please email us at wireddoll@wireddoll.com or DM me on Instagram @aestheticmagicalgirl or @wired_doll with a photo of the package and the item (the more the better) and we will contact you as soon as possible with organising a replacement.

 Any further
questions please contact us via the contact form above, email (wireddoll@wireddoll.com) or by a DM on Instagram.

*Wired Doll is not responsible for stolen and/or lost packages.

What I currently use to create my pieces:

👁 Pens:

Ballpoint pens:

• Black/Red/Dark Blue – Studymate 1.0
• Pastel Blue/Purple/Pink – Noteworks Retractable Ballpoint Pen
• White – Uni Pin Signo Broad by Mitsubishi Pencil Co.,LTD

Fine-liner pens:

• Black – Uni Pin Fine line by Mitsubishi Pencil Co.,LTD
• Brown/Pink – Copic Multi-liner

👁 Pencils:

Mechanical pencil:

• Pencil: Uni Kuru Toga 0.5 by Mitsubishi Pencil Co.,LTD
• Led: 3H 0.5mm Staedtler Mars Micro Carbon

Coloured pencils:

• All colours: Prismacolor Premier

👁 Markers:

Ink:

• All colours: Tombow ABT Water Based Dual Tip

Paint:

• All colours: Uni Posca by Mitsubishi Pencil Co.,LTD
  

👁 Paints:

Watercolour:

• All colours: Kuretake Gansai Tambi

Paper:

• Canson illustration Manga

We take your privacy seriously. We ensure that all personal information provided by our customers is securely handled and protected. Rest assured that your data is kept confidential and is never shared with third parties without your consent.